Extended Stay America Los Angeles - Valencia - Stevenson Ranch

Extended Stay America Los Angeles - Valencia - Stevenson Ranch

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Extended Stay America Los Angeles - Valencia Reviews

Guest reviews are submitted by our customers after their stay at Extended Stay America Los Angeles - Valencia

Guest reviews

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  7.410

  the room was clean and the bed was copmfortable

  the internet was terrible - terrible - terrible - and after signing on, could not find any way to buy the "upgraded" internet. called your support number and was on hold for 30 minutes until i hung up.

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  10.010

  Location.

  Small towels

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  3.810

  Breakfast was very poor, remodelling every where, it is supposed to be an hotel not a workshop

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  7.810

  The young man who checked us in was very nice and helpful

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  9.210

  The staff was fabulous they helped me get there when lost

  Shower dripped bad and could not take comfortable shower

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  3.210

  You know there is something wrong with the property if there really isn't one nice thing that comes to mind when doing a review.

  1. Dishonesty of what is shown on website vs. what one actually gets when they arrive 2. Lack of cleanliness in every aspect - sheets had stains, ran out of pillows and blankets, carpet in room was wet, entire place was overwhelmed with cigarette smell and trash stench because it's just left out in the hallway!!!! 3. Everything that was wrong was blamed on booking via website and that they were not responsible for misrepresentation. 4. Ran out of kitchen setups because all were already issued; when asked if they had one for each room and the answer was, "no of course not, not everyone needs it so we only keep a couple on hand and they're all out already so there's nothing that can be done now."

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  2.810

  I don't have an answer for this question. I was extremely dissatisfied with the entire experience. I will not stay here again.

  Terribly understaffed....same young guy checking in at front desk had to bring items to our room. They didn't know if they had pots and pans for kitchen. Took two phone calls to front desk one of which was never answered and a visit to front desk to get them nearly and hour later and a second trip by staff. Room and hallway smelled of old smoke. What Extended Stay America advertises on their site and what the rooms and kitchen actually look like are false advertisement in my opinion on, at least for this location. Refrigerator smelled. We bookedbthis room because it was advertised with a fully stocked kitchen (not true) and a breakfast (not a continental)....breakfast was from 6-9 but when we went down at 6:10 am Sunday morning we were appaled to find THREE apples, some packets of plain oatmeal, coffee, and while there a lady tossed three packed pastries cinnamon horns (not fresh like in the pictures)....so after all of this we still ended up having to take the family out for breakfast. If Extdended Stay America is supposed to have better quality than this I really think someone from corporate should be inspecting this location.

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  3.810

  Nothing

  Rooms not clean. Parking lot had abandon cars and shopping cart. I found some clothes under the couch from the previous occupant and some cigarette butts.left in room. Asked for non smoking called and confirmed non smoking but when i arrived smoking was the only choice. Worst stay I have ever had at any star rating. No reason why this place should be managed this badly. Booked.net was blamed for all the inconvinences we had by the front desk. Don't get it!!!

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  9.610

  Stopped there to visit relative in CalArts college nearby and to go to Six Flags. Location was very convenient on both counts. Nice restaurant at a walking distance helped too.

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  7.810

  Location!! It's close to the freeway, restaurants and shops front desk staff was also a great help.

  I didn't like that housekeeping never came to clean our room or give us fresh towels. We had to request them and they would only give us new towels once we gave them the used ones.

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  5.010

  The couple next door fought all night...just not very courious of the other guest...will never stay there again.... Staff was good but had a boo-boo stay to say it lightly!!

  The guest were a little below my standards.... !!!!

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  8.210

  The staff was very friendly -- helpful and courteous. The location is excellent with many restaurants close by and a big shopping center with a grocery store right across the street.

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  7.810

  Desk staff was friendly, close to restaurants and stores. Closer than we thought it would be to Magic Mountain which was the purpose of our stay. Coco's attached to hotel.

  Our non smoking room had been a room that had been smoked in (our noses told us this). The air conditioning helped, but we needed non smoking due to allergies.

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  9.210

  Location , staff

  The fact I was supposed to be in a smoke free room and I was in a smoking room. Cigarette holes in the sheets . They couldn't switch me because all the rooms that were left was smoking .

• Extended Stay America Los Angeles - Valencia - Stevenson Ranch
  8.210

  The breakfast had little choice and wasn't that good.